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Please review these terms carefully before placing an order.
Welcome to www.primelaptopparts.co.za ("the Website"), operated by Prime Laptop Parts (PTY) Ltd ("we", "us", "our", or "the Company"). These Terms and Conditions ("Terms") govern your access to and use of our Website and the purchase of products from us. By accessing or using the Website, you agree to be bound by these Terms in their entirety. By continuing to use this Website, you confirm that you accept these Terms. If you do not agree, please discontinue use of the Website immediately.
These Terms are to be read together with our Privacy Policy, Returns Policy, and any other policies published on the Website, which collectively form the agreement between you and Prime Laptop Parts.
In these Terms, unless the context indicates otherwise:
Prime Laptop Parts is an online retailer of new and used, laptops, desktop PCs, laptop components and computer parts, based in Cape Town, South Africa. We operate exclusively through our Website and do not maintain a physical retail storefront open to the general public.
For any queries, you may contact us via the details set out in Section 28 of these Terms.
3.1. These Terms constitute a binding legal agreement between you and Prime Laptop Parts.
3.2. Nothing in these Terms is intended to limit, restrict, or contravene any rights you may have under the CPA, the ECT Act, POPIA, or any other applicable South African legislation.
3.3. Where any provision of these Terms conflicts with a mandatory provision of the CPA or any other applicable legislation, the legislative provision shall prevail.
3.4. In terms of Section 43(1) of the ECT Act, the following information is hereby disclosed:
4.1. We reserve the right to amend, modify, or update these Terms at any time at our sole discretion.
4.2. Any changes will be effective immediately upon being posted on the Website.
4.3. Your continued use of the Website after any changes constitutes your acceptance of the amended Terms.
4.4. It is your responsibility to review these Terms regularly. If you do not agree with any changes, please discontinue use of the Website immediately.
5.1. You may use the Website solely for lawful purposes and in accordance with these Terms.
5.2. You agree not to:
5.3. The content on this Website, including product information and advice, does not constitute professional advice and should not be relied upon as such.
6.1. You may be required to create an account to place orders or access certain features of the Website.
6.2. You are responsible for maintaining the confidentiality of your account credentials. You accept responsibility for all activities that occur under your account.
6.3. You warrant that the information you provide during registration is accurate, current, and complete. You must promptly update your information if it changes.
6.4. We reserve the right to suspend or terminate your account if we reasonably believe that any information provided is inaccurate, misleading, or fraudulent.
7.1. We make every reasonable effort to ensure that product descriptions, images, specifications, and prices on the Website are accurate and up to date. However, product images are for illustrative purposes only and may differ slightly from the actual product.
7.2. As we sell both new and pre-owned goods, products are graded as follows:
7.3. The specific condition and grading of each used product is stated on the relevant product listing page. By purchasing a used product, you acknowledge and accept the stated condition.
7.4. Product availability is subject to change without notice. We do not guarantee that any product listed on the Website will be available at the time of your order.
7.5. Should any product be unavailable after you have placed an order, we will notify you as soon as reasonably possible and offer you the option to accept a substitute product, place the item on back-order, or cancel the order for a full refund.
8.1. All prices displayed on the Website are in South African Rand (ZAR) and include Value Added Tax (VAT) at the applicable rate.
8.2. We reserve the right to change prices at any time without prior notice. However, any price changes will not affect orders that have already been confirmed by us.
8.3. Payment must be made in full before your order will be processed and dispatched. We accept the payment methods indicated on the Website at the time of checkout.
8.4. Payment must be received within 48 hours of placing your order, failing which we reserve the right to cancel the order or update it if pricing has changed.
8.5. By providing payment information, you represent and warrant that you are authorized to use the chosen payment method and that the information provided is accurate.
9.1. We take great care to ensure all prices on the Website are accurate. However, errors may occur.
9.2. In the event that a product is listed at an incorrect price due to a typographical error, system error, or supplier pricing error, we reserve the right to:
9.3. We are not obligated to fulfil any order placed at an incorrect price. This right is exercised in accordance with the CPA, which does not require a supplier to deliver goods at an obviously erroneous price.
10.1. The listing of products on the Website is an invitation to do business and does not constitute a binding offer to sell. This means that while we present products for sale, we are not legally obligated to complete a transaction until we have accepted your order. This protects both parties in the event of pricing errors, stock unavailability, or other unforeseen circumstances.
10.2. By placing an order, you make an offer to purchase the selected products.
10.3. A binding agreement of sale is created only once we have confirmed your order by sending you an order confirmation email. We reserve the right to decline or cancel any order at our discretion, including but not limited to cases of suspected fraud, pricing errors, or product unavailability.
10.4. In terms of Section 44 of the ECT Act, you may cancel the transaction within seven (7) days of receiving the goods without reason or penalty, provided the goods are returned in their original condition and packaging.
10.5. In terms of Section 43(2) of the ECT Act, before placing a final order you will be provided with an opportunity to review your complete order, correct any mistakes, and withdraw from the transaction. This opportunity is presented at the checkout summary page before final payment confirmation. If you believe you were not afforded this opportunity in any transaction, please contact us immediately as this may affect your cancellation rights under Section 43(3) of the ECT Act.
11.1. We deliver to addresses within South Africa. Delivery options and estimated costs are displayed at checkout based on the delivery address and order weight/value.
11.2. We use reputable third-party courier services for delivery. Estimated delivery times are provided as guidelines only and do not constitute a guarantee. Delivery times are calculated in Business Days from the date of dispatch.
11.3. We will provide you with tracking information once your order has been dispatched.
11.4. Delivery is to the street address provided at checkout. We do not deliver to PO Boxes.
11.5. We use reputable third-party courier services to deliver your order. Once your order has been collected from our premises by a courier, risk of loss or damage passes to the carrier. We strongly recommend taking out shipping insurance at checkout.
However, your contractual relationship for the fulfilment of your order is with us. If your order is lost or damaged in transit, you must notify us in writing within 48 hours of the expected delivery date. We will liaise with the courier on your behalf and work to resolve the matter. Where a courier claim is successful, we will arrange a replacement or refund. Where a courier claim is unsuccessful despite our reasonable efforts, and where we have arranged adequate shipping insurance on your behalf or you have purchased shipping insurance at checkout, we will apply the insurance proceeds toward your remedy.
We recommend that you do not refuse to accept a visibly damaged parcel without first photographing it in the presence of the driver and notifying us immediately.
11.6. Upon delivery, please inspect the packaging and contents in the presence of the courier driver. Any visible damage must be reported to us immediately. Liability for shipments ends upon obtaining a clean signature from the recipient at the point of delivery.
11.7. If you are not available to receive delivery, the courier may attempt redelivery or leave the parcel at a designated collection point in accordance with their procedures. Any additional charges for failed delivery attempts may be passed on to you.
11.8. We do not accept any liability for the interception, theft, or misuse of waybill or tracking information that arises as a result of such details being disclosed, shared, or compromised on the client's side. It is your responsibility to ensure that waybill and tracking details are kept confidential and shared only with trusted parties. Any loss or theft of goods resulting from the leaking of waybill information from your side will not be the liability of the Company.
12.1. Risk of loss or damage to products passes to you upon delivery to the address specified in your order. Where goods are collected from our premises by a courier or shipping provider on your behalf, risk passes to you at the point of collection. We therefore strongly recommend that adequate shipping insurance is arranged prior to dispatch.
12.2. Ownership of the products shall pass to you only once full payment has been received and confirmed by us.
13.1. If you concluded your purchase (as defined in the ECT Act), you have the right to cancel the transaction and return the goods within seven (7) days of receiving them, without providing a reason and without penalty.
13.2. To exercise this right, you must notify us in writing within the seven-day period. The goods must be returned in their original, unused condition with all original packaging and accessories. We reserve the right to refuse a return if the item is not returned in its original condition, or, at our discretion, to accept the return subject to a handling fee to account for any diminution in value or additional processing costs.
13.3. A full refund will be processed within fourteen (14) Business Days of receiving the returned goods in satisfactory condition. The cost of return shipping is for your account.
14.1.1. If you are not satisfied with a purchase, you may return it within seven (7) days of delivery for a refund, provided the product is unopened, unused, and in its original packaging with all materials and accessories included.
14.1.2. Products returned in opened packaging may be subject to a restocking fee of up to 25%, provided all original packaging and materials are included and the product is in a condition fit for resale.
14.1.3. We reserve the right to refuse a return or levy an additional fee if the product is returned without original packaging, is damaged, or is not in a resaleable condition.
14.1.4. The cost of return shipping for voluntary returns is for your account.
14.2.1. In terms of Section 56 of the CPA, consumers have the right to return defective goods within six (6) months of delivery. A defect includes any material imperfection in the manufacture, design, or functioning of the goods that renders the product less acceptable than a reasonable consumer would expect.
14.2.2. If a product is confirmed to be defective within six (6) months of delivery, we are entitled to choose one of the following remedies:
14.2.3. For used products, the defect must relate to the functionality or hardware condition of the product beyond the cosmetic condition disclosed at the time of purchase. Cosmetic wear is disclosed through our grading system as set out in clause 7.2 of these Terms, which you acknowledged and accepted at the time of purchase. The grading descriptions are as follows:
Grade A: Excellent condition with minimal to no visible signs of use
Grade B: Very good condition with light signs of use such as minor marks or light scratches
Grade C: Good condition with noticeable wear, including scratches or slight keyboard shine
Grade D: Fair condition with heavier wear such as visible scratches, scuffs, or small dents
Grade E: Poor cosmetic condition with significant wear, but fully functional.
Any cosmetic wear consistent with or better than the grade stated on the product listing at the time of purchase does not constitute a defect for the purposes of Section 56 of the CPA. Product listing photographs are provided as supplementary visual reference and must be read together with the applicable grade description.
By completing your purchase, you confirm that you have read, understood, and accepted the stated product grade and its corresponding condition description
14.2.4. The six (6) month implied warranty under Section 56 of the CPA applies to all products. For used products, the warranty period applicable to your specific purchase is stated on the product listing page and in your order confirmation. This period reflects the disclosed condition of the goods at the time of sale and the price at which they were offered.
Where a defect is reported within the stated warranty period, we will assess the fault having regard to:
(a) The grade and disclosed condition of the product at the time of purchase;
(b) Whether the fault is consistent with a pre-existing hardware defect or is attributable to use, mishandling, or deterioration after delivery;
(c) The reasonable expected lifespan of a product in the stated grade.
Nothing in this clause limits your statutory rights under the CPA. However, where goods were sold in a disclosed condition and any reported fault is consistent with that disclosed condition or with normal deterioration of a used product, this shall not constitute a defect for the purposes of Section 56
14.2.5. When a product is reported as defective, we will conduct a reasonable assessment of the reported fault. Where the cause of a defect cannot be clearly determined from the information provided, we may request that the product be returned for inspection at our cost. We acknowledge that in terms of applicable consumer law, we may bear the onus of demonstrating that a reported defect is attributable to misuse, accidental damage, or causes arising after delivery, rather than a pre-existing manufacturing or hardware fault
14.3.1. If a product is dead on arrival (non-functional out of the box) or develops a fault within thirty (30) days of delivery, we will arrange collection of the item at our cost and provide a replacement or full refund at your choice.
14.4.1. All products being returned must be carefully packed in protective packaging. The package must clearly display the order number and return address.
14.4.2. We are not liable for products damaged during return shipping. We recommend insuring any items returned to us. For the avoidance of doubt, this clause applies to voluntary returns only. For defective goods returns under Section 56 of the CPA, we will arrange collection at our cost and risk.
14.4.3. Orders cancelled by you prior to dispatch will be refunded in full, including any delivery charges quoted.
15.1. Approved refunds will be processed within fourteen (14) Business Days of receiving and inspecting the returned product.
15.2. Refunds will be issued to the original payment method used for the purchase, unless mutually agreed otherwise.
15.3. Delivery charges are non-refundable for voluntary returns (change of mind). For defective goods or DOA returns, delivery charges will be refunded.
16.1.1. All new products are covered by the original manufacturer's warranty, the duration of which is specified on the product listing page. Unless otherwise stated, the minimum warranty period is twelve (12) months from the date of purchase.
16.2.1. Used products carry a warranty provided by Prime Laptop Parts, the duration and scope of which are stated on the individual product listing page.
16.2.2. This warranty covers hardware defects and failures that are not attributable to misuse, accidental damage, unauthorized modification, or normal wear and tear beyond the disclosed condition.
16.2.3. The warranty does not cover:
16.3.1. To make a warranty claim, contact us via the "Contact Us" page . You will be required to provide your order number, a description of the issue, and any supporting evidence (e.g., photographs).
16.3.2. We require you to return the product for inspection. For items within the warranty period confirmed as defective, we will cover the return shipping costs to you.
16.3.3. For items outside the warranty period, customers are responsible for all shipping costs.
16.4.1. Nothing in this warranty policy limits or excludes your statutory rights under the CPA, including the implied warranty of quality under Section 55 and the right to return defective goods under Section 56.
(a) The implied warranty of quality under Section 55 of the Consumer Protection Act 68 of 2008 ("CPA"), which provides that goods must be reasonably suitable for their intended purpose, of good quality, free of defects, and durable and usable for a reasonable period of time;
(b) The right to return defective goods and obtain a repair, replacement, or refund under Section 56 of the CPA;
(c) The right to safe, good-quality goods under Section 54 of the CPA;
(d) Any rights arising under the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act"), including cooling-off rights under Section 44;
(e) Any other rights conferred by law that cannot be excluded or limited by agreement.
16.4.2. Where there is any inconsistency between this warranty policy and your statutory rights, your statutory rights will prevail to the extent of that inconsistency.
16.4.3. This warranty policy is in addition to, and does not replace or detract from, any statutory rights or remedies available to you under applicable law.
17.1. The Website and its content are provided on an "as is" and "as available" basis without any representations or warranties of any kind, whether express or implied.
17.2. To the fullest extent permitted by law, Prime Laptop Parts shall not be liable for any:
17.3. Our maximum aggregate liability for any claim arising out of or in connection with these Terms or any product purchased shall not exceed the purchase price of the specific product giving rise to the claim.
17.4. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded or limited by applicable South African law.
18.1. You agree to indemnify, defend, and hold harmless Prime Laptop Parts, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
19.1. All content on the Website, including but not limited to text, graphics, images, logos, icons, software, and source code, is the property of Prime Laptop Parts or its licensors and is protected by South African and international copyright, trade mark, and other intellectual property laws.
19.2. You may access and view Website content for personal, non-commercial use only. You may not reproduce, distribute, modify, transmit, display, sell, or otherwise use any content from the Website without our prior written consent.
19.3. The use of automated systems or software to extract data from this Website ("scraping" or "screen scraping") is strictly prohibited.
20.1. We are committed to protecting your personal information in accordance with POPIA and any other applicable data protection legislation.
We may collect the following personal information when you use the Website, create an account, or place an order:
Your personal information is collected and processed for the following purposes:
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes.
You have the right to:
The Website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, process items in your shopping cart, and analyse site traffic. You may configure your browser to refuse cookies, but this may affect the functionality of the Website.
The Website is not intended for persons under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.
21.1. By providing your contact information, you consent to receiving transactional communications from us via email, SMS, or WhatsApp regarding your orders, deliveries, and account notifications.
21.2. We will not send marketing communications without your prior opt-in consent. You may unsubscribe from marketing communications at any time by following the instructions in the communication or by contacting us.
22.1. The Website may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement of such websites.
22.2. We have no control over the content, privacy policies, or practices of third-party websites and accept no responsibility or liability for them.
23.1. By selecting a third-party payment provider (e.g., credit/debit card processor or buy-now-pay-later service) as your payment method, you acknowledge and accept their specific terms and conditions.
23.2. We are not affiliated with any third-party payment provider. The information you provide to them during payment is not shared with us and we accept no liability for any breach of privacy between you and the payment provider.
23.3. Refunds for orders paid via third-party payment providers will be processed through the same platform. We do not control the processing times of third-party refunds.
24.1. We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:
24.2. In such circumstances, our obligations will be suspended for the duration of the force majeure event. We will use reasonable efforts to mitigate the effects and resume performance as soon as practicable.
25.1. From time to time, we may offer promotions, discounts, or special offers. These will be subject to their own specific terms, which will be communicated at the time of the promotion.
25.2. Promotional offers cannot be combined with other discounts or offers unless expressly stated.
25.3. We reserve the right to amend or withdraw any promotion at any time without prior notice.
26.1. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.
27.1. These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.
27.2. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.
27.3. Nothing in these Terms prevents you from approaching the National Consumer Commission, the National Consumer Tribunal, or an accredited industry ombud for resolution of a consumer complaint in terms of the CPA.
28.1. We are committed to resolving complaints fairly and promptly. If you have a complaint about a product or our service, please contact us via the Contact Us page on our Website.
28.2. We will acknowledge receipt of your complaint within two (2) Business Days and endeavour to resolve it within fourteen (14) Business Days.
28.3. If you are not satisfied with our response, you may escalate the matter to:
29.1. We reserve the right to refuse service, decline orders, or restrict access to the Website to any person at our sole discretion, including but not limited to cases of:
30.1. Entire Agreement: These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Prime Laptop Parts regarding your use of the Website and supersede all prior agreements and understandings.
30.2. Waiver: No failure or delay by us in exercising any right under these Terms shall constitute a waiver of that right.
30.3. Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
30.4. Notices: Any notice required under these Terms shall be in writing and may be sent by email to the address provided by the relevant party.
30.5. Headings: The headings in these Terms are for convenience only and shall not affect their interpretation.
If you have any questions about these Terms and Conditions, please contact us: