Frequently asked questions

Yes. We supply individual customers, repair technicians, businesses, resellers, and IT teams.

Yes. Send us the laptop model, SKU, part number, or clear photos of the old part and we will check availability through our supplier network.

Most quote requests are answered during the same business day, provided we have enough model or part information to check stock.

We offer secure online payments through BobPay, as well as EFT payments to our FNB business account. Choose your preferred payment method at checkout and complete your order securely.

Yes. Send us the SKUs, quantities, and delivery requirements, and we can assist with availability and quoting.

Search by part number, SKU, product type, brand, or laptop model. If you are unsure, contact us before ordering so we can help confirm compatibility.

Send the laptop model, serial number if available, current part number, and clear photos of labels, connectors, and the old part.

We supply laptop screens, keyboards, batteries, chargers, fans, hinges, storage, memory, small hardware, refurbished laptops, PC parts, accessories, and selected software.

Product pages show the condition where applicable. Used, demo, and refurbished items are described so customers know what to expect.

Used components are checked before sale and listed with the relevant condition information.

Yes. We ship nationwide using courier services, and tracking is provided once the parcel is booked.

Standard delivery usually takes 1 to 3 business days in major areas after dispatch. Outlying areas may take longer.

Shipping is calculated at checkout based on the order, destination, and available courier options before payment is completed.

Orders are dispatched after payment and stock confirmation. Orders confirmed later in the day may be dispatched on the next business day.

Yes. Collection is available only after the order has been placed online and confirmed as ready for collection.

Unused parts in original condition may be returned within the stated return period. Returned items must be complete, undamaged, and not installed.

Use the Contact page and select RMA or Returns. Include your invoice number, SKU or part number, and a clear description of the issue.

Yes. Warranty terms depend on the product type and condition. The relevant warranty information is shown on the product page or invoice.

Refurbished laptops are tested and listed with condition notes where relevant, including any important cosmetic or specification information.