Refund policy

7-Day Returns (Change of Mind)

You may return a product within 7 days of delivery if you change your mind, provided it is unopened, unused, and in its original packaging with all materials and accessories included. Notify us in writing within the 7-day period. Return shipping is for your account, and delivery charges are non-refundable on change-of-mind returns.

If an item is returned in opened packaging, a restocking fee of up to 25% may apply, provided all original packaging and materials are included and the product is in resaleable condition. We may refuse a return, or apply an additional fee, if a product is returned without original packaging, is damaged, or is not resaleable. This sits alongside your statutory cooling-off rights under Section 44 of the ECT Act.

Software & Licence Keys (ESD)

This applies to Electronic Software Distribution (ESD) products, including software licences and activation keys delivered to you electronically. ESD licences and activation keys are non-refundable once the key has been delivered or revealed to you, as the product cannot be returned thereafter. This does not apply where a key is invalid or fails to activate, in which case we will provide a working replacement or a full refund.

Defective Goods (CPA Section 56)

If a product is defective, you may return it within 6 months of delivery, at our risk and expense. We will first assess the reported fault to confirm the defect. Once confirmed, the available remedy will be repair, replacement, or refund, handled in line with the Consumer Protection Act and the product's warranty or condition disclosed at sale.

Where a product carries a longer warranty stated on its listing, including the manufacturer's warranty on new products, that warranty applies for its full stated period and governs how faults are handled beyond the first 6 months.

For used products, a defect must relate to the functionality or hardware condition of the product, beyond the cosmetic condition disclosed by its grade at the time of purchase. Cosmetic wear consistent with the stated grade is not a defect. We arrange collection of defective goods at our cost and risk.

Dead on Arrival (DOA)

If a product is non-functional out of the box, or develops a fault within 30 days of delivery, contact us immediately. We will arrange collection at our cost and, once the fault is confirmed, repair, replace, or refund the item in line with the Consumer Protection Act and the product's warranty or condition disclosed at sale. Delivery charges are refunded on all defective and DOA returns.

Refunds

Approved refunds are processed within 14 business days of receiving and inspecting the returned product. Refunds are issued back to the original payment method where possible. Bob Pay refunds are processed through Bob Pay where applicable. EFT refunds may be paid to the verified bank account used for the order or to the customer's nominated bank account. Orders cancelled before dispatch are refunded in full, including delivery charges.

How to Return

Contact us before returning any product so we can guide you through the process. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the ECT Act.